If you are not satisfied with your purchase you may return unworn merchandise in original condition within 14 days of delivery date for an exchange or refund.

Credits will be issued in the same manner as payment was made. Refund requests will be processed within 72hrs of the item being received.

To return or exchange an item, complete the appropriate portion of the form:

click -> Form of withdrawal from agreement

and enclose it with the merchandise you are returning. Please indicate on the form whether you would prefer a refund or an exchange.

Our Address:

Teresa Konopka Zakład Krawiecki Contessa, Gold Hotel

Ratułów 54 A

34-407 Ciche


The buyer must pay for return shipping fees and these are non-refundable.

IdoSell Trusted Reviews
4.89 / 5.00 133 reviews
IdoSell Trusted Reviews
It is absolutely perfect, and the delivery was quick and easy. No added VAT taxes :) -Julia
Very quick delivery of my order. Coat is very nice, although the fur is sheding a bit, so I hope it will be OK in a time.